FAQS
Each of our shirts features the distinctive Westhofen Works fit. Wondering what that entails? Our shirts provide a tailored silhouette, allowing ample arm movement while maintaining a polished appearance. Before making a purchase, consult our sizing guides to gauge how our sizes would fit on your. If you think you might need some further assistance, feel free to to drop us an email at info@westhofenworks.com.
We welcome various payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay and Twint. If you'd like to make a payment through bank transfer, please reach out to us via email at info@westhofenworks.com. and we’ll send you the instructions.
Our shirts are dispatched from either Switzerland or Germany. If you're ordering within Switzerland, your shipment will be sent via Swiss Post. For customers in the European Union and other regions, our products are shipped from Germany using a reliable courier service.
Please find below the estimated delivery times for various countries. Note that these times are approximate and may vary depending on customs procedures and local courier efficiency.
Country | Delivery time in working days | Courier |
---|---|---|
Switzerland | 1-2 | Swiss Post Priority |
Liechtenstein | 1-2 | Swiss Post Priority |
Germany | 2-3 | DHL Standard |
Austria | 2-3 | DHL Standard |
France | 2-3 | DHL Standard |
Italy | 2-4 | DHL Standard |
Netherlands | 2-3 | DHL Standard |
UK | 3-4 | DHL Standard |
USA | 7-11 | DHL Standard |
Canada | 7-11 | DHL Standard |
Mexico | 12-17 | DHL Standard |
Brazil | 20-25 | DHL Standard |
Australia | 10-17 | DHL Standard |
New Zealand | 14-20 | DHL Standard |
China | 10-13 | DHL Standard |
Hong Kong | 7-12 | DHL Standard |
Japan | 6-11 | DHL Standard |
South Korea | 8-11 | DHL Standard |
Belgium | 2-3 | DHL Standard |
Bulgaria | 4-5 | DHL Standard |
Croatia | 2-3 | DHL Standard |
Cyprus | 8-12 | DHL Standard |
Czech Republic | 8-12 | DHL Standard |
Denmark | 2-3 | DHL Standard |
Estonia | 3-4 | DHL Standard |
Finland | 3-5 | DHL Standard |
Greece | 5-6 | DHL Standard |
Hungary | 3-4 | DHL Standard |
Ireland | 3-4 | DHL Standard |
Latvia | 3-4 | DHL Standard |
Lithuania | 3-4 | DHL Standard |
Luxembourg | 2-3 | DHL Standard |
Norway | 5-7 | DHL Standard |
Malta | 5-7 | DHL Standard |
Poland | 2-3 | DHL Standard |
Portugal | 3-5 | DHL Standard |
Russia | 13-15 | DHL Standard |
Slovenia | 2-3 | DHL Standard |
Slovakia | 2-3 | DHL Standard |
Spain | 3-4 | DHL Standard |
Sweden | 2-4 | DHL Standard |
Turkey | 10-14 | DHL Standard |
India | 16-18 | DHL Standard |
UAE | 7-10 | DHL Standard |
Saudi Arabia | 9-11 | DHL Standard |
South Africa | 12-19 | DHL Standard |
Qatar | 8-12 | DHL Standard |
Westhofen Works Return Policy
At Westhofen Works, we are committed to delivering products that are crafted to last. If, for any reason, you are not satisfied with your purchase, you can return it within 30 days from the date you received it. Please review the details of our return policy below:
Eligibility for Returns:
Items must be unused, in the original packaging, and in the same condition as when you received them.
Return Process:
To initiate a return, please contact our customer service team with your order number and the reason for the return.
Once your return is approved, you will receive instructions on how to send your item back to our facility.
Please allow 1 to 3 business days from the time your return is delivered to our warehouse for us to process it.
Shipping Costs:
Customers are responsible for paying the shipping costs for returning the item to Germany or Switzerland.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that this credit may take up to 7 business days to appear on your bank statement, depending on your bank.
Exchanges:
If you need to exchange an item for the same product, please contact our customer service team.
If you have any questions or concerns about our return policy, please don't hesitate to contact us.
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